Policies

Refund and dispute policy

Relaybot sells recurring software subscriptions (Starter and Pro), not physical goods. There is no return shipping process.

• If you were charged in error, did not receive access after a successful payment, or experienced a clear service outage attributable to us, email support@tryrelaybot.com within 14 days of the charge. Include your Telegram username and the receipt email from Stripe if you have it.
• Approved refunds are issued to the original payment method, typically within 5–10 business days depending on your bank or card network.
• Partial-period refunds for unused message allowance are discretionary and not guaranteed once the subscription period has started and the service was available.
• If you open a dispute or chargeback with your bank, please contact us first so we can resolve access or billing issues quickly. We respond to Stripe dispute requests with transaction and usage records as needed.

Cancellation policy

You may cancel a paid subscription at any time. Cancellation stops future renewals; you keep access through the end of the current paid period unless otherwise stated in Stripe.

• In Telegram, send /status and open Manage billing (Stripe Customer Portal), then cancel the subscription.
• Or email support@tryrelaybot.com from the address associated with your Stripe receipt and ask us to cancel.

Free trials end automatically when the trial period or message cap is reached; no cancellation is required for trial-only use.

Terms of service

Business name: Relaybot (tryrelaybot.com)

By using Relaybot you agree to use the service lawfully, not to abuse rate limits or shared infrastructure, and not to use the assistant for illegal activity, malware, or content that violates Telegram’s or our providers’ acceptable-use rules.

The service depends on third parties (including Telegram, model providers, and search APIs). Availability and model quality may vary; we do not guarantee uninterrupted uptime or specific answer accuracy.

Promotions: If we offer a promotion, coupon, or extended trial, the terms will be stated in the offer message or on this site at the time of the offer. Unless stated otherwise, promotions are one-time, non-transferable, and may not be combined.

Export / legal restrictions: You are responsible for complying with laws that apply to you. We may refuse or suspend service where required by law or by our payment and infrastructure partners. Relaybot is a digital service; it is not sold as a physical product for export shipment.

Subscription fees are billed in advance for each period via Stripe. Message allowances reset per the plan rules described on the pricing section. Unused messages do not roll over unless we expressly say so.

Contact

Customer service: support@tryrelaybot.com · Telegram @ASSISTANTHOSTBOT